We have been dealing with Theo & Christina from the Pool & Spa Co's for a few years now, when we first looked a purchasing a hot tub. We did not actually become customers for 3 years but during that time we remained in contact periodically. They were extremely friendly and knowledgeable from the outset and the pre-sales service was second to none, friendly and not at all pushy. We are delighted that we have finally become customers of theirs and proud owners of a Hydropool Hot Tub, which is truly fantastic. The delivery and installation team were a good bunch of guys, again very friendly and knowledgeable. And the post sales to date has been excellent. Theo and Christina are such lovely people to do business with that we feel we are more friends now and it was a pleasure to give them all our hard earned money for our tub. If you are considering a hot tub, sauna or swim spa and good old fashioned customer service is important to you, then look no further then the Pool & Spa Company. Diane & Mike Harrisson-Jarrett
The great element about the pool and spa company, led by Theo and Christina, is that they provide a total service to their customers.
Having a company that retails, designs & then implements the design on site is truly valuable. It enabled us to understand the process and be confident that what we had in our minds regarding end expectation was actually what was delivered.
Having a pool and spa installed was for us as much about enhancing our home as it was in terms of being fun, practical and useful. By improving the garden, it has given us great pleasure both to use in a functional sense but also aesthetically.
Theo, Christina and their team were fully engaged in the process, were always available to talk through questions and made sure that they managed the works throughout the entire installation.
The quality of the works and the support of their team of people we found to be first class. Simon & Dawn - Dartford
The Pool & Spa Company honestly deserve all of the awards that they have won to date. After visiting the showroom and meeting Theo, Christina and Nathan it became clear why the company are so esteemed. The customer service and care is the best that we have ever received, the product information given is crystal clear and the end result simply perfect!
We have now been sitting in our hot tub every evening since delivery and the process was as easy as going to buy a loaf down the road. Once we had decided on the hot tub that we wanted (probably the most difficult part of the purchase as there is so much choice,) Theo then came to assess access and electrical connections and just days later the hot tub was delivered, installed and ready for use. The very next day after delivery we had received a lovely answer phone message (as you can imagine we were in the tub) making sure that everything was ok and hoping that we were enjoying ourselves!
The answer was YES - the tub is perfect and the best purchase we have ever made. It is simply the best way to have an all over body massage, a chilled out evening or an extra special party.
Couldn't have asked for more from The Pool & Spa Company - Thanks again. Ralph & Ellie
I just want to let you know how pleased we were with the service we received when we visited your showroom on Saturday 27th July 2013. All the staff acknowledged us while we were browsing. We then decided to look at a hot tub and Nathan asked if we needed any help. He explained all about the hot tub and all the technical bits. He was very friendly and knowledgeable. Once we had decided to buy he went to get Christina to do the paperwork. She was very friendly and had lots of knowledge. They were both very professional and friendly. We really felt it was a very personal service. Outstanding. You then came to our house on Wednesday the 31/07/13 to do the survey and once again we were delighted with the advice and help you gave to us. The whole process has been one of the best shopping experiences we have had.If I had to mark out of ten it would be a ten. The team are a credit to you, even Christina's husband came for a chat with us. Would we recommend you? Most definately.Kind Regards, Elaine and Richard Aldridge. Erith, Kent
The best thing I have ever bought! In my line of work as a catering supplier, I have enjoyed complete relief from back pain thanks to my hydrotherapy hot tub. I used to have a standing order to my osteopath, but now no longer necessary! I would recommend buying a hot tub and your company to anyone. If you require a potential customer to come and see our tub I would be more than willing. We are delighted. Fond Regards, Michael Spencer
5 years on and still amazed by the professional service we receive. Staff members always friendly and helpful no jobs ever too much. Pool & Spa have provided us 100% satisfaction in all items purchased from hot tubs to saunas to our amazing swimming pool all of which are also maintained. Fantastic find and won't be letting them go Nick and Anne Marie Casson
This is just a short note to say thank you. Your boys did a really good job on our pool and we will be using your services in the future Val & Terry Adams
The whole experience has been great fun! All of you at The Pool and spa company are great and we love the our Hydropool 6000 hot tub. We would recommend your company and Hydropool hot tubs to anyone. Denis Martin
We love our spa and use it at least 4 times a week. We were delighted with Jay and his team who did a spectacular job on redesigning and redoing our garden. The Indian sandstone looks stunning, along with the sympathetic lighting and new fences. Most of all it is the spa that makes it. Thank god for Hydropool Self Cleaning spas! Charles Clarke
I researched the market and found that the Hydropool swim spa product range looked like an excellent quality product. I did not just want a swim spa, I wanted a one stop shop to do my complete project including sinking my swim spa. After researching the market, The Pool & Spa company came out and provided me with a fixed price, end- to- end quotation, including all my ground works and electrics. The ground works and electrics were a fraction of the quotations from other companies and you seem to be the only company who can do it all under one roof! As I would have one person to deal with on every aspect of the project and the quality of the product seemed excellent, I chose to go with the Pool and Spa Company. On reflection, The Pool and Spa Company gave me the best technical advice, provided me with a one stop shop with a very competitive groundwork and electric cost. My landscaper confirmed this to me. So overall, lower total project costs with better level of service Peter Lundie
It was great to see you both over the bank holiday weekend and i'm pleased on the deal we agreed for the Hydropool 800 self cleaning hot tub. As you know, i had been speaking to both yourselves and also to another Hydropool retailer, about showroom models and new models as well. My dad originally came in to your showroom to pick up a catalogue prior to me even being aware of Hydropool, and although it was very brief, he informed me that despite you having closed at the time, Gill was happy to unlock and bring out a catalogue for him to take away which is nice to know, as some staff would just turn people away and want to get home! From my initial contact on the telephone with Theo, and subsequent calls with Christina, i was impressed with the time taken to explain the differences between the Hydropool specs and that of other hot tubs i had been looking at.
It was clear you are both knowledgeable on your product and willing to spend the time passing that knowledge on to a pre-sales enquiry. Being a very technical person, I'm always interested to know all details of specification before a purchase like this and am glad that this was made available to me. I experienced the same level of service when first visiting the showroom when Christina was very friendly and approachable and spent a lot of time explaining all the features of the hot tub i was interested in, as well as others. Overall i was left with a great impression of your company and of course wanted to make my purchase through yourselves due to this, along with feeling confident in the after sales service i would receive as well, which is important of course.
As mentioned above, I did also have dealings with another Hydropool retailer and visited their showroom, which was much less impressive and welcoming than the set-up you have at Ruxley. I would also say that the staff were less approachable and friendly compared to what i experienced with your company, along with spending much less time showing me the features of the tubs and giving a far less detailed and less technical run through of them all, which was disappointing. Not everyone would want that, but some like myself are keen to know about everything that makes the Hydropool tubs better than other brands, which is of course your selling point to customers.
All in all you can see from the above that i am very happy with the dealings so far with The Pool and Spa Company and very much look forward to taking delivery of the hot tub! Adam Rossiter
“Had to write you this email as no one has quite made such an impact on me before as you. I promised myself that I should always go back to your Mum and give her our business should we ever purchase a hot tub. At that point I found the most professional sales person I have ever come across. Thank you for helping us with our quest to give Harry a fantastic surprise, I am sure he will enjoy every minute in the spa. Christina. Please come and work for me if you ever get feed up with selling spa's. You and your company are simply the best... We can’t wait for the spa! “ Rob & Jo King
Dear Christina & Theo,
Just to say that after having the hot tub now for 4 months and testing it almost daily whilst sipping wine and listening to music we still cannot find anything wrong with it!! and would like to say a big thank you to both of you we would definitely recommend your Company to our friends. Thanks again Ian & Sue
Ali and I have been so impressed by The Pool and Spa team we decided to not just to buy a hot tub from them but over the course of a few years we also bought a sauna and then a wooden Gardipool with extensive decking works. We have felt almost like friends of Theo and Christina. They made us feel like no question was too insignificant or unimportant for their time. We are absolutely delighted with all three products you and would recommend you to everyone! Mark and Ali Shinn
We love the product and were delighted with all the service and time you spent with us. It is a big investment but we both feel we couldn't have invested in a better product and company.
In fact we are so delighted some of our family have now decided they will definitely buy from you too! Thanks again!Barry and Tracey Eglinton
What we have found is the tub has created time for us as a family to talk, away from everything else. We love it and couldn't imagine being without one now!
We love our tub! Very professional team, thank you!
Thanks for all your continued help and guidance too!Mr and Mrs Carter
I just wanted to say that we are delighted with our hot tub and very happy with the overall service we received from start to finish.
The delivery service was smooth and the quality of the installation exceeded our expectations.
All involved are a credit to your company and we have already recommended you to all our friends. Furthermore during our frequent visits to your Bromley Sidcup Branch when purchasing supplies we continue to receive outstanding customer service.
Thanks again for your continued assistance.Kind Regards - Richard and Christine Linington
Many thanks for coming in to see us today and giving some invaluable guidance for the safe use of our Spa. I mentioned that I had e-mailed Theo last week to thank him and all those involved with the installation of our Spa, but in case it did not arrive I repeat the views expressed.
We found all the people very helpful, polite and we are now making good use of the Spa as are all of our children and grandchildren.
Your organisation should be proud of the way you carry out customer service and it is a delight to work with a company who actually do what they say they are going to do.
Many thanks and if you need any references or would like a potential customer to have a site visit, we will be only too pleased to arrange it.Chris Harrison.
I am writing this letter to express my gratitude for the professional way in which you delt with the purchase and installation of my hot tub.
I was very pleased with your service, from the moment we first approached you to the after care service we have received. I found your staff to be courteous and pleasant at all times, and of assistance when I have raised any queries following the installation.
We are more than happy with the tub and are so pleased that we decided to purchase it. I would recommend your company to anyone who was considering a similar purchase! Thanks again!Paul and Olive Henning
Dear Pool and Spa Company Team,
Thanks for your advice during our purchase of our hot tub. We found this really useful and the service you provided from purchase to installation was first class.
Thank you for your quick, very focused, tidy and professional installation from your team. I would recommend your services to anyone wishing to purchase a hot tub as you made this experience really easy for us. Jamie Hales
Pool and Spa the BEST by far. Their service is first class
Forget the rest, there's no contest, To them we raise a glass.
From a very satisfied retired head teacher who owns both pool and spa, supplied and maintained by them. 'I wish I had had them when I was working - so relaxing' Vivienne Seddon – Downe
Elsie and I wish to thank you very much for the extensive refurbishment work that your employees have carried out to our swimming pool, most of which was carried out during the bitter cold temperatures. They were very professional and obliging and the work was carried out without interruption and to a very high standard.
It is a delight to look out of our window at the new swimming pool which has been out under test with the adverse winter conditions.
The snow did not settle on the swimming pool cover, which we assume was because the pool water remained warm due to the cover protection. Thank you for arranging supply and delivery of the skimmer cover that fits perfectly.
When spring / early summer arrives we would appreciate you to open the swimming pool and you are invited to take photographs of the pool.
We now look forward to the long sunny days around our new pool with family and friends .Arthur Jenchner