As a family owned and operated business for two generations, we’ve been selling and servicing hot tubs, swim spas, pools, saunas and gazebos since 1991. We love what we do because we love the lifestyle that comes with owning a pool and spa. Each of us has benefited from the physical, mental and emotional well-being that comes with taking time to relax on a regular basis. This is why our commitment to outstanding customer service goes far beyond the norm. Our sincere hope is to help every hot tub and swim spa owner improve their quality of life on a sustained basis.
Our outstanding customer service starts the moment you visit our Kent showroom. Our philosophy is simple – if we sell it we install, maintain and service it as if it were our own. That’s how we earned and continue to maintain a 92% customer referral rate since 2010 when we were awarded the European Gold Award Winners for Customer Service.
The Pool & Spa’s sales team is highly knowledgeable with at least one person per type of product having received manufacturer on-site training. Our full-time Service Engineers and Installation staff are experienced and qualified by the various product manufacturers we represent.
At Pool & Spa we combine genuine creativity, planning rigour and excellence in execution as evinced by being awarded the Best Non-Traditional Pool Construction Award (2008). Our can-do pragmatic approach means we take all the stress out of your project. This is as true for a full spa design and build as it is for an accessory recommendation.
We welcome visitors at our United Kingdom Showroom of The Year (for Wellness, Spa, Hot Tubs and Swimming Pools 2013-2014) and invite you to enjoy our quarter-acre indoor and outdoor haven of peace and tranquillity. Here you can envision your new hot tub, swim spa, gazebo or sauna as it would look at your home. We know you might want to experience an item prior to purchase, so we have private hot tub and swim spa wet tests and sauna sessions – all you need to do is request a private changing area.
If you live too far away to visit us or prefer to shop online, or over the phone, our staff can assist with any questions you might have, 7 days a week.